I tried to tell support that on my internet provider a few weeks ago that they had a DNS issue and that it worked fine if I used a VPN. Then he told me to factory reset my router which I told him no because that wasn’t the problem and he basically refused to help anymore so I hung up on him.
The first level peeps on the phone have no idea what they are doing. And even if they did, they are forced to follow a script line for line on what needs to be done by them and you before they are allowed to push you off to the next level of support. Unless you explicitly ask, at least.
Nah, it finally came out that it was due to some work they were doing that caused it. I wonder who got fired for that blunder. Wouldn’t want to be that guy…
Wasn’t that from a solar flare?
It was DNS, because it is always DNS.
I tried to tell support that on my internet provider a few weeks ago that they had a DNS issue and that it worked fine if I used a VPN. Then he told me to factory reset my router which I told him no because that wasn’t the problem and he basically refused to help anymore so I hung up on him.
The first level peeps on the phone have no idea what they are doing. And even if they did, they are forced to follow a script line for line on what needs to be done by them and you before they are allowed to push you off to the next level of support. Unless you explicitly ask, at least.
Yes, one of those flares that picks off only certain brands of cell phone networks.
Nah, it finally came out that it was due to some work they were doing that caused it. I wonder who got fired for that blunder. Wouldn’t want to be that guy…