Warning: angry rant below
So I lost lost the Username and Passwords to all my 3 credit bureau accounts, and also the email account, this appened like earlier this year, (or maybe last year not sure… anyways…). I didn’t bother resetting at the time since I didn’t need to get a credit card or loan or anything.
But today I decided to reset those accounts to check my credit. So I started with calling Experian to try to reset the account. So right away, I’m already mildly annoud that a fucking automated voice Bot took the call and then on top of that, they fucking played a fake “keyboard typing” sound to mimic a human typing on a keyboard after every response 🤦♂️, like yo I know its a bot, stop with this BS. So it asks what I need help with, “accessing account”, okay it asks for SSN and zip code, okay gave that, then this bot just sent a reset to my email, WHICH I DONT HAVE ACCESS TO!!!, okay no problem, I’ll just talk to a person, “talk to a representative”, okay this is the most infuriating part, bot says “I’M SORRY, I’M ONLY ABLE TO DO THAT IN LIMITED CIRCUMATANCES” (paraphrased, I don’t remember the exact wording)… excuse me what the fuck, this audacity of this fucking bot, I say it again, but the only 2 options are “continue” with the automatic self-help system, or “end call”… MOTHERF****R 🤬🤬🤬
Jesus Fucking Christ, who gave these stupid “Credit Bureaus” their authority?
I see a future of:
“Hello 911, please send an ambulance, I’m dying.”
Bot: “Sorry, not blood detected, unable to dispatch an ambulance”
dude was having a heart attack, of course no blood was detected
Yeah, COVID was an excuse for a lot of companies to kill their customer service departments and make their automated systems even worse.
How? I can talk to strangers on a phone at home.
I mean, I technically could, but that’s my personal version of hell. But, like, somebody else could.
Hypothetically, yes, but during covid was when a company had to truly learn the work-at-home model. Some succeeded, some failed, but the reality is it was an excuse not to try. Automated is cheaper, and laying off employees because a pandemic has closed doors is a great excuse.
“I’m sorry, due to an abundance of caution we are unwilling to reopen the offices and do not have the infrastructure to have you work securely from home, so we’re going to have to furlough everyone until further notice”
Then they have a month testing the automated system and hit “good enough” by their standards so then they say the furlough becomes a layoff and everyone loses.