You know how you start hallucinating in a sensory deprivation situation? I feel a lot of UX people just aren’t talking to users directly and thus we get whatever they hallucinate is a good design, disconnected from any actual user needs. Any user feedback only comes after they’ve made their mind up and is seen as the users being wrong, as the alternative is harder to deal with.

It’s free so I can’t really complain, but I can use KDE instead.