Exactly. This is like someone I knew who was a CSR blowing off steam at difficult customers by hitting mute and cussing them out. Like you realize that mechanisms fail all the time, right? This dude wouldn’t entertain the idea that a mute button could fail. I tried.
I did that when I worked customer support. The only way I could retain the little bit of sanity I had left. But to be honest, we were so understaffed that even if I slipped, they wouldn’t have fired me. There was one guy who was so angry with a customer that he wrote their number down, and then over his break called the customer with his private phone to argue with them. Still didn’t get fired, lol.
Lol holy shit. I’m sure it’s a very frustrating job at times. This guy was a parent and needed his job. I don’t think they would’ve had all that much trouble replacing him
I worked briefly as a CSR and during training they made a point of telling us that people had been fired because of doing exactly that when the mute button failed. That was over a decade ago, but I wouldn’t expect increased reliability today.
More recently, a friend who is a CSR told me that their software mute buttons only prevent the audio from going to the customer, but it’s still recorded and can be grounds for termination if the call was audited. I introduced her to a microphone with a physical mute button but made sure she knew that it could also fail (or most likely, that she might be using a different connected mic, in case the hardware mute would do nothing).
Office conferencing software also has a really bad record with their software mutes. I’ve had experiences with Teams, Zoom, and Webex where I’ve clicked mute, but wasn’t muted.
The mute button should be thought of as a feature for the person on the other line / the other people on the call - you’re reducing the noise so the focus can be on the conversation - not as a feature for your privacy. You can treat Private Games similarly - it’s so you don’t subject your friends to the thought of you playing sexually themed games, not so you’re guaranteed to be saved the embarrassment of people knowing that you’re playing them.
Exactly. This is like someone I knew who was a CSR blowing off steam at difficult customers by hitting mute and cussing them out. Like you realize that mechanisms fail all the time, right? This dude wouldn’t entertain the idea that a mute button could fail. I tried.
I did that when I worked customer support. The only way I could retain the little bit of sanity I had left. But to be honest, we were so understaffed that even if I slipped, they wouldn’t have fired me. There was one guy who was so angry with a customer that he wrote their number down, and then over his break called the customer with his private phone to argue with them. Still didn’t get fired, lol.
Lol holy shit. I’m sure it’s a very frustrating job at times. This guy was a parent and needed his job. I don’t think they would’ve had all that much trouble replacing him
In my case, the only reason they’d fire people is if they refused to work overtime, hah.
Honestly that’s a great analogy.
I worked briefly as a CSR and during training they made a point of telling us that people had been fired because of doing exactly that when the mute button failed. That was over a decade ago, but I wouldn’t expect increased reliability today.
More recently, a friend who is a CSR told me that their software mute buttons only prevent the audio from going to the customer, but it’s still recorded and can be grounds for termination if the call was audited. I introduced her to a microphone with a physical mute button but made sure she knew that it could also fail (or most likely, that she might be using a different connected mic, in case the hardware mute would do nothing).
Office conferencing software also has a really bad record with their software mutes. I’ve had experiences with Teams, Zoom, and Webex where I’ve clicked mute, but wasn’t muted.
The mute button should be thought of as a feature for the person on the other line / the other people on the call - you’re reducing the noise so the focus can be on the conversation - not as a feature for your privacy. You can treat Private Games similarly - it’s so you don’t subject your friends to the thought of you playing sexually themed games, not so you’re guaranteed to be saved the embarrassment of people knowing that you’re playing them.
damn, i had exactly this happen to me.
i’m very happy to be a) not working with costumers anymore and b) much more chill than i was 20 years ago.