The biggest swiss online seller makes charts for warranty claims. Basically: how many warranty claims does each brand have? This chart only shows the most popular brands of coffee machines sold on the site, but I still find it interesting.
Every one of these brands looks like it should have an Urban Dictionary entry
When I read Smeg (top of the chart) I didn’t think about coffee, instead I went to clean up myself a bit.
I thought of red dwarf. I still am.
I kinda want one just so I can have that consistent red dwarf reminder (and write “head” after the logo, like my shark vacuum has “nado” after the logo)
“Smeeee… heaaah! A complete and total one, yes.”
Does smeg not mean what i thought it meant as a kid anymore?
De Long Hi was my nickname in college
Gaggia
Giggity
Reliable smeg
Removed by mod
Made me gaggia
NO
Are people who use Smeg coffee makers known as Smegheads?
Do we call the mother of a Smeghead a SmegMa?
Ohhhh you grimmm 🫠
Sounds straight out of Red Dwarf
Everything I’ve read about their other appliances suggests that they’re awful for reliability. Weird result.
Maybe they handed over some dirty smeg money under the table
I have a DeLonghi Magnifica since 2014, it might not be the best machine but the availability of cheap replacement parts is great. I’ve replaced a heater element, filter and a water tank so far. Opening up the machine is easy and all electrical connection are spade connectors.
For those of us on budgets, fwiw I’ve owned two breville’s BES870XLs and have zero issues and pull 2 or 3 shots daily. Owned the first one (and still my daily) since 2016.
From my understanding Breville and Sage are the same products just under a different name so that makes sense.
I used to work at Best Buy and I’d say considering the volume of Breville Barista units sold compared to other espresso machines they had a remarkably low return rate. I’d see lower volume products returned more often for other appliance categories.
Yeah what strikes me the most about this is the fact that Sage and ECM have the same reliability (within the first 2 years, anyway). ECM is usually considered high-end, reliable stuff, while Sage/Breville is considered to be unreliable.
Too bad about Ascaso, but the data confirms what Ascaso owners have been saying online, I guess.
Also Lelit, WTF
Same. Have had it since ~2016. Use it almost every day. I want an upgrade but it works just as well as it did on day one.
…smeg? Really? Huh.
I talked to a kitchen outlet staff member and asked about the Smeg brand, because I liked it’s style but thought it expensive. She said that they tend not to be good at all and I should avoid the brand. That there was both cheaper and more reliable alternatives or pricier higher end goods.
Just surprised to see it making any list.
If it’s about warranty claims maybe they just deny any warranty claim
I wonder if there is a difference between Smeg coffee machines and other appliances
I’ve had a glass/stainless steel french press for 20 years with never an issue. Why isn’t that in the list eh?
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Not with that attitude.
How do you make espresso from a french press?
By weight lifting a lot and being very very strong.
I was thinking the same thing. Unless I drop mine, or can’t find the screens, it’ll last forever. Plus it tastes better to me anyhow
This is the way
Hey! Cool to see Galaxus cited on lemmy. We don’t have Amazon in Switzerland but Galaxus/Digitec is pretty convenient too.
Would be interested to see how that looks for 5 and 10 years. From my extraordinarily huge sample size of 1, Gaggia is awesome. Also parts are easy to find and mine was super easy to work on.
Now have Lelit. It’s made it past 24 months no issues yay!
No Jura?
I was just going to say! Jura is Swiss. How is it not on this Swiss website 😅
They said “you have to have defects to report. Jura does not.” /s
Lol strangely enough, the website only sells Jura accessories, no coffee machines
I wonder how much of Gaggia’s position is supported by the Classic Pro. Super simple, easy to fix.
No Mr Coffee?
Hahaha! That was my exact reaction. I’ve had a Mr. Coffee Espresso machine for the better part of 10 years with 0 issues. The BBE, however, failed within 5 months. Both purchased brand new.
They’re not selling any because everyone has one already and they never break down!
I expected to see Technivorm but this is specifically espresso machines.
They’re too reliable for this silly chart.
I expected to see Technivorm but this is specifically espresso machines.
Here’s the Warranty Data for Filter Coffe Makers if you’re interested. Not enough data for Moccamaster though.
i went to look at my local retailers data on filter machines and most moccamasters had a quite good but not perfect rate often around 1-3%, things to keep in mind are that its a local store so there isnt large amount of data so seeing rates of 0% or 10%+ were common but more interesting was the reviews that ultimately indicated that you basically want to get either a moccamaster or WMF, though many of the brands in that list are not sold here so cant comment on them
Guess the simpler mechanics of filter coffee machines do make them a lot more reliable. Wish i could’ve seen some Japanese brands too, Zorujishi makes a small one that I’m interested in…
Yes, but some of the warranty rates for espressso makers seem unacceptably high. Especially premium products (with premium prices) should not have warranty rates above 5%. 16% is just insane.
I feel like DeLonghi is just plastic crap but maybe I’m wrong?
I have a nespresso coffee machine (I know booo) from DeLonghi. But I really want to move to something else. Because I don’t like the capsules model. On the other hand I don’t want to dispose of a perfectly working machine. It’s been running without any issue for 11+ years… why can’t it just die.
Can you really hate a product that still keeps working?? I also hate the capsules, but I’ve made it a point to use the free recycle feature because i like the convenience. Sometimes at 9pm I want an after dinner espresso without all the fuss.
Mine is going on 4 years now, and in this day and age I’m more excited that I’m not contributing to e-waste.
Ah yes, the Toyota Camry feeling
It’s plastic but in my opinion the Dedica is a pleasure to work on. But my Silvia makes better espresso.
I have a 100$ de Longhi plastic espresso. After modding the portafilter to not be pressurized, the quality of the espresso has been decent, but not very consistent (and I still can’t get the milk frothing correctly, but that might just be me).
However I can say it is indeed reliable as I’ve had it for 2+ years without issues.
IDK, maybe they are so simple that they don’t break. Or they are so inexpensive that people don’t even file warranty cases when they do
I think we had a DeLonghi which broke like 3 times in 2 months
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Not at all true. The gaskets are a pain. The screws are loose. It’s just not worth fixing.
LaMarzocco?
Yeah, surprised this isn’t on the list.
